Can I Delete, Transfer or Refund an eSIM?
Learn what happens if you delete an eSIM, whether travel eSIMs can be transferred, and how refund eligibility usually works.
Can I delete an eSIM?
You can delete an eSIM from phone settings, but be careful. Many QR codes are single-use and may not reinstall after deletion.
Can I transfer an eSIM to another phone?
A travel eSIM usually cannot be transferred after installation or activation. If you bought it for the wrong phone, contact support before installing.
How refund eligibility is reviewed
Refund eligibility usually depends on whether the eSIM has been delivered, installed, activated, connected to a network, or used for data. Contact support quickly with your order number.
Frequently asked questions
Can I delete my eSIM after my trip?
Yes, once your trip is over and you are sure you no longer need it.
Need help with your order?
Contact Skylano support before deleting, transferring, or reinstalling your eSIM.
Keep reading
eSIM Installed but No Internet? Troubleshooting Guide
Do not delete the eSIM first. Check destination, mobile data line, roaming, network selection, and APN.
Read guideWhen Will I Receive My eSIM After Payment?
After payment, your eSIM details are usually sent to the checkout email and shown on the order details page.
Read guideDoes My Device Support eSIM?
Before buying, confirm two things: your phone supports eSIM and it is carrier-unlocked.
Read guide