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Legal document

Privacy Policy

This policy explains how Skylano eSIM collects, uses, shares, and protects information related to website visits, accounts, orders, payments, and customer support.

Operator
Hong Kong Yuanhua Network Technology Co., Limited (Skylano eSIM platform)
Version: 1.0
Effective date: April 29, 2026
Last updated: April 29, 2026

Key points

  • We process personal information only as needed for eSIM purchase, delivery, account features, security, support, and compliance.
  • We do not sell personal information; when necessary, we share it with payment, eSIM supply, cloud, email, support, and analytics providers.
  • You can contact us to access, correct, delete information, or withdraw optional cookie and marketing preferences.

1. Scope and responsible entity

This policy applies to the Skylano eSIM website, account center, checkout flow, order delivery, after-sales service, and related online services. Hong Kong Yuanhua Network Technology Co., Limited is the main responsible entity under this policy.

2. Information we collect

  • Account and contact information: email, name or nickname, language preference, login records, and support communications.
  • Order and service information: plan, destination, device compatibility, order number, activation delivery status, and after-sales records.
  • Payment and risk information: amount, currency, payment status, transaction ID, refund records, and risk results.
  • Device and usage information: IP, browser, device type, page visits, clicks, error logs, cookie identifiers, and security logs.

3. How we use information

We use information to process orders and payments, deliver eSIMs, send setup and order notices, provide account features, handle after-sales requests, troubleshoot issues, prevent fraud, and improve pages, plans, and checkout.

4. Cookies and analytics

Essential cookies support language, cart, login, checkout, security, and remembering your cookie choices. With your consent, analytics and marketing cookies may help us understand page performance, improve purchase flows, and measure campaigns.

5. Sharing, transfers, and retention

We may share information as needed with eSIM suppliers, payment providers, cloud services, email services, support tools, analytics tools, risk vendors, professional advisers, and regulators. Information may be transferred outside Hong Kong, and we use reasonable contractual, technical, and organizational safeguards.

We retain information only for as long as needed for the purposes above, legal obligations, dispute handling, or security.

6. Your choices and rights

  • You may request access, correction, update, deletion, or export of your personal information.
  • You may withdraw optional cookie consent, unsubscribe from marketing messages, or object to certain processing.
  • We may need to verify your identity before handling requests; some requests may be limited by legal, accounting, anti-fraud, or dispute needs.

7. Security and updates

We use access controls, encrypted transmission, logging, and vendor management to protect information, but no internet service can guarantee absolute security. We may update this policy from time to time and will notify material changes in a reasonable way.